1.Could Dualrays provide OEM service?
RE: yes,we can offer OEM services four our customers. We can print your own logo on products,packaging and customized packaging box.
2.Is Dualrays a factory or trading company ?
RE: Yes sure, we have our own factory. We focus on intelligent industrial LED luminaires manufacturer, which specialize in developing, producing,sales and service for industrial LED luminaires,mainly service
distributor,wholesaler,contractors,trading companies from Western Europe and Oceania market.
3.Where is Dualrays located?
RE: Dualrays is located in 6th Floor,Building 10, Gangzai Industrial Park, Furong Industrial Park,Xinqiao Industrial District,Shajing,Bao‘an District,Shenzhen 518125, P.R.China,welcome to visit our company.
4.How many years can Dualrays provide for the warranty?
3-5 years from the production date.
5.MOQ ?
Dualrays have no MOQ requirements.Samples orders for trial order is welcome.
6.How about the packaging ?
Neutral package for standard,customized package with customers labels is available.
7.How long for the delivery time?
RE: 3 to 5 working days for samples, massive orders is within 10-15 working days according to the quantity.30 days for customized products with opening new mold.Urgent delivery time requirement is available,we will try our best to help you.
8.Can i have samples to test ?
RE: Yes,sure. Welcome to order samples for evaluation before bulk order.
9.what’s the payment methods you can accept ?
RE: We can accept multi payment routes in order to be more flexible and convenient for our customers all over the world,Western Union,Paypal,T/T,L/C.But generally the standard payment methiod is T/T for bulk orders,30% T/T in advance,balance
70% before shipment The bank information is written in the PI. 10.What’s your shipping method ?
RE: UPS, DHL, Fedex, TNT or Shipping by Air,by train(for Europe) or by sea for option.
Thank you for your using Dualrays LED luminaires, we regards quality first as our marketing philosophy from the design and package of all our
products,we here declare that all of our products are tested by professionals and obey strict quality standards,we have professional after-sale
service team to follow our customers,we promise that when you find any quality problems caused by the products quality itself within its
guarantee period,you can contact us freely. When confirmed by the QC Department, we will immediately help you to exchange or
maintain products for free.Shenzhen Dualrays Optoelectronics Co., LIMITED. will serve you with heart and soul!
